Orders

Refunds & guarantee

Last updated: 25 August 2026

The 30-day guarantee

Try it. If it is not what you hoped for, write to us within 30 days of delivery and we refund you — bottle opened or not, no explanation required. One guarantee claim per household.

How to claim

• Email support@lastwitheros.com with your order reference.
• We answer within one business day with the return address, or confirm outright that no return is needed.
• The refund goes back to the card you paid with, within 5 to 10 business days of our confirmation.

Unopened items

Unopened bottles can be returned within 30 days for a full refund including the original shipping cost. Return postage is yours unless the item arrived damaged or was not what you ordered.

Statutory rights

If you live in the European Union or the United Kingdom you also have a 14-day right to withdraw from a distance sale, running from delivery. For hygiene reasons a bottle that has been opened falls outside that statutory right — but our 30-day guarantee above covers you anyway, which is why we state it plainly.

Cancelling before dispatch

Write to us within a couple of hours of ordering and we will usually catch the parcel before it leaves. If it has already gone, use the guarantee above.